Question 1

How does the free trial work?

Accepted Answer

Sign up and get full access to all features for 7 days. No credit card required. You can upgrade to a paid plan anytime.

Question 2

Can I manage multiple branches?

Accepted Answer

Yes! Our Professional and Enterprise plans support multi-branch management from a single dashboard with branch-level analytics.

Question 3

What is IPD Management?

Accepted Answer

IPD (In-Patient Department) lets you manage hospital admissions — track beds, record daily rounds with vitals, add itemized charges, process payments, generate discharge summaries, and auto-send WhatsApp notifications to patients.

Question 4

What services can I book appointments for?

Accepted Answer

OPD and USG appointments are booked from the main booking system. Pathology, ECG, and X-Ray patients are added directly from their respective management modules.

Question 5

How does WhatsApp automation work?

Accepted Answer

We provide ready-made templates including IPD payment receipts and discharge summaries. Edit them, preview in a WhatsApp-style bubble, and toggle each on/off. IPD notifications are sent automatically.

Question 6

How does Patient Feedback work?

Accepted Answer

After billing or discharge, patients receive a feedback link via WhatsApp. Happy patients (4-5 stars) are redirected to your Google Business profile for public reviews. Lower ratings are captured privately.

Question 7

How do patients register?

Accepted Answer

Patients scan your clinic's unique QR code, fill a simple form, and get auto-registered. Or your staff can register them from the dashboard or any management module.

Question 8

How many languages are supported?

Accepted Answer

The TV Queue Display supports 7 Indian languages — English, Hindi, Bangla, Tamil, Telugu, Marathi, and Gujarati — for both UI labels and voice announcements.

Question 9

What does Pharmacy Management include?

Accepted Answer

Full medicine inventory with strip-based tracking, sales billing with GST/HSN, purchase orders with auto stock sync, smart order list for low-stock items, admin-only Profit & Loss analysis, and WhatsApp invoice sharing.

Question 10

Is my data secure?

Accepted Answer

Absolutely. We use bank-grade encryption, role-based access control with 6 role types, detailed audit logs, and secure cloud backend. Your data is stored in Indian data centers.